Politique de Confidentialité

1. Information We Collect

We collect minimal information necessary to provide our services:

• Account Information: Email address, username, and password (encrypted)
• Conversation Data: Your chat messages with Lunora (encrypted at rest and in transit)
• Usage Information: Session duration, features used, and general usage patterns
• Technical Data: IP address, browser type, device information for security and performance

2. How We Use Your Information

Your information is used exclusively to:

• Provide and improve our AI wellness companion services
• Maintain conversation continuity and personalization
• Ensure platform security and prevent abuse
• Analyze usage patterns to improve our AI responses (data is anonymized)
• Communicate important service updates and security alerts

3. Data Security & Encryption

We implement industry-leading security measures:

• End-to-End Encryption: All conversations are encrypted using AES-256 encryption
• Secure Storage: Data is stored in SOC 2 certified, enterprise-grade data centers
• HIPAA Compliance: We follow HIPAA standards for health-related data protection
• Access Controls: Strict internal access controls with multi-factor authentication
• Regular Audits: Independent security audits and penetration testing

4. Data Sharing & Third Parties

We NEVER sell, rent, or share your personal information or conversations with third parties.

Limited exceptions include:

• Service Providers: Encrypted cloud hosting (AWS/Google Cloud) with strict data processing agreements
• Legal Requirements: Only when required by law, court order, or to prevent imminent harm
• Emergency Situations: If we detect imminent risk of self-harm, we may contact emergency services

5. Your Rights & Data Control

You have complete control over your data:

• Access: Download all your data at any time
• Delete: Delete individual conversations or your entire account
• Modify: Update your account information and preferences
• Export: Request a complete export of your data in portable format
• Opt-Out: Disable analytics and non-essential data collection

6. Data Retention

We retain your data only as long as necessary to provide services and as required by law. Deleted data is permanently removed from our systems within 30 days. Anonymized usage statistics may be retained longer for service improvement.

7. Cookies & Tracking

We use essential cookies for authentication and session management. We do not use advertising cookies or third-party tracking. You can manage cookie preferences in your browser settings.

8. Children's Privacy

Lunora is not intended for users under 18 years of age. We do not knowingly collect information from children. If we become aware of data collected from a minor, we will delete it immediately.

9. International Users

We comply with GDPR (EU), CCPA (California), and other international data protection regulations. Users outside the United States have the same rights to access, modify, and delete their data.

10. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email and display a notice in the app. Continued use after changes constitutes acceptance.