By accessing or using Lunora ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service. These Terms of Service form a legally binding agreement between you and Can Kirsallioba, sole proprietor, doing business as Lunora ('Lunora', 'we', 'us').
2. Service Description
Lunora is an AI-powered wellness companion designed to provide supportive conversations and emotional support. Our service:
Provides conversational support for mental wellness
Uses AI trained on evidence-based therapeutic approaches
Operates 24/7 for user convenience
Does NOT replace professional mental health services
Is NOT intended for emergency situations or crisis intervention
3. User Eligibility
To use Lunora, you must:
Be at least 18 years of age
Have the legal capacity to enter into binding agreements
Provide accurate and truthful registration information
Not be prohibited from using the Service under applicable laws
4. Account Responsibilities
You are responsible for:
Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of unauthorized access
Ensuring your contact information is current and accurate
5. Acceptable Use Policy
Acceptable Use
Using Lunora for personal mental wellness support
Engaging in honest, respectful conversations
Providing feedback to improve the service
Using the service as a complement to professional care
Prohibited Activities
Using the service for illegal activities
Attempting to manipulate, abuse, or exploit the AI
Sharing account credentials with others
Reverse engineering or attempting to extract the AI model
Using the service to harm yourself or others
Transmitting malware, viruses, or harmful code
Impersonating others or providing false information
Using automated systems or bots to access the service
6. Medical Disclaimer & Limitations
Critical Notice
Lunora is NOT a substitute for professional medical advice, diagnosis, or treatment.
• Our AI cannot diagnose mental health conditions
• We cannot prescribe medication or provide medical treatment
• Lunora is not suitable for emergency situations
• Always seek the advice of qualified healthcare providers
• If you're in crisis, contact emergency services immediately (911 or 988)
7. Intellectual Property
All content, features, and functionality of Lunora are owned by us and protected by copyright, trademark, and other intellectual property laws. You may not:
Copy, modify, or distribute our content without permission
Use our trademarks or branding without authorization
Reverse engineer or attempt to extract our AI technology
Create derivative works based on our service
8. Payment & Subscriptions
If you purchase a subscription:
Fees are charged in advance on a recurring basis
Subscriptions auto-renew unless cancelled
You can cancel anytime from your account settings
Refunds are provided according to our refund policy
We reserve the right to change pricing with 30 days notice
9. Termination
We reserve the right to terminate or suspend your account if you:
Violate these Terms of Service
Engage in prohibited activities
Fail to pay subscription fees
Use the service in a way that causes harm or legal risk
You may terminate your account at any time from account settings. Upon termination, your access will cease immediately.
10. Disclaimers & Limitation of Liability
The service is provided "as is" without warranties of any kind.
We disclaim all warranties, express or implied, including but not limited to:
Accuracy or reliability of AI responses
Fitness for a particular purpose
Uninterrupted or error-free operation
Results or outcomes from using the service
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service.
11. Indemnification
You agree to indemnify and hold harmless Lunora and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including attorney fees) arising from your use of the service or violation of these terms.
12. Governing Law & Dispute Resolution
These terms are governed by the laws of the Republic of Turkey. Any disputes arising from these terms or your use of the service shall be subject to the exclusive jurisdiction of the courts of Turkey.
13. Changes to Terms
We may modify these terms at any time. We will notify you of significant changes via email or in-app notification. Continued use after changes constitutes acceptance of the new terms.
14. Contact Information
If you have any questions about these Terms of Service, please contact us at:
Email: lunora@orochisystems.com
Your Agreement
By using Lunora, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.